THE-WOOD-COMPANY-LIMITED PRIVACY POLICY

INTRODUCTION

Welcome to THE-WOOD-COMPANY-LIMITED ("The Wood Company") Privacy Policy. 

The Wood Company respects your privacy and is committed to protecting your personal data. This Privacy Policy will tell you how we look after your personal data when you visit our website and/or use the Contact Form to contact us and to inform you of your privacy rights and how the law protects you. 

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy aims to give you information on how The Wood Company collects and processes your personal data through your use of this website, including any data you may provide through the website when you use the Contact Form or when you purchase our services. The website is not intended for children and we do not knowingly collect data relating to children. 

It is important you read this Policy together with any privacy notice on our website so you are aware of how we are using your data. We may need to alter this Privacy Policy at any time. 

CONTROLLER

The Wood Company is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this Privacy Policy). 

If you have any questions in relation to this Privacy Policy, please contact us via our contact page.

CONTACT DETAILS

Our full details are:

Full name of legal entity:  THE-WOOD-COMPANY-LIMITED, a limited company with registered number 10635532. The Wood Company is registered and operates in the United Kingdom. 

Postal Address: THE-WOOD-COMPANY-LIMITED 27 Mayfield Avenue Ilkley, West Yorkshire LS29 8LF. 

You can also contact us through or contact page. 

You have the right to make a complaint at anytime to the Information Commissioner's Office (ICO) (ico.org.uk)  We would however appreciate the change to deal with your concerns before you approach the ICO so please contact us in the first instance. 

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We may need to update this Policy at any time without notice. This Policy was last updated on 23rd May 2018. It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identify has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first and last name.

  • Contact data means the data we use to contact you including your billing address, delivery address, email address and telephone number.

  • Financial Data means the data we use to process your payments for your orders. We do not store or process your card details.

  • Marking and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we many not be able to perform the contract we have or are trying to enter with you (for example, where you do not provide suitable delivery instructions to provide you with goods or services). In this case, we may have to cancel a service you have with us but we will notify you in this case. 

3. HOW IS YOUR PERSONAL DATA COLLECTED

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity Data, Contact Data, Transaction Data and Marketing and Communications Data by using our website, filling in forms or be corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

    • Purchase a product or service

    • Request an appointment with us for a quote

    • Request information or an appointment on our website

4. THIRD PARRY SOURCES OF DATA/DATA SHARING

We also collect from and share data with the following providers:

  • Professional Advisers and Investors: We may also share your data with professional advisers such as our lawyers and insurers to manage risks and legal claims, and/or as part of our relationship and obligations to our investor organisations. This is in our legitimate interests.

  • Law Enforcement/Legal Compliance: We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement requests from within or outside your country of residence. This may include disclosing your personal information to government or law enforcement agencies, or private parties, when we have a good faith belief that disclosure is required by law or when we, in our discretion, believe that disclosure is necessary to protect our legal rights, or those of third parties and/or to comply with a judicial proceeding, court order, fraud reduction or legal process served on us. In such cases, we may raise or waive any legal objection or right available to us. These uses of your data are in our legitimate interests of protecting our business security. We may also use your data and share it with the recipients listed in this Privacy Policy for the purpose of complying with our legal obligations.

  • We use the following Third Parties:

    • Xero - For accounting and auditing purposes

    • TasAssist - For Tax and Accounting purposes

    • Squarespace - for Marketing purposes.

5. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interested.

  • Where we need to comply with a legal or regulatory obligation.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Detailed as: 

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer(a) Identity
(b) Contact
(c) Profile

Performance of a contract with you.

To design, make and delivery your order:

(a) Identity
(b) Contact
(c) Financial

To collect and recover money owed to us in respect of your order(a) Identity
(b) Contact
(c) Financial
(d) Transaction

Necessary for our legitimate interests (to recover debts due to us).

To notify you in relation to our legal obligations and documents, including changes to our terms or Privacy Policy(a) Identity
(b) Contact
(c) Profile

Necessary for our legitimate interests of ensuring our customers are updated on these changes.

To help us improve our offering to our customers, including asking you to leave a review or take a survey, or provide customer insights(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications

Necessary for our legitimate interests (to study how customers use our products/services, to improve our offering to our customers, to develop them and grow our business).

To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) ProfileNecessary for our legitimate interests (to develop our products/services and grow our business, and to improve our offering to you).

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

We generally only send one postal marketing item in the form of a Christmas / Happy Holidays card - to people who have previously bought a service from us and this is in our legitimate interests. 

We will always offer a way out of receiving this marketing item in this scenario we will rely on you to let us know if you do not want to receive this by opting out of marketing (see Opting out below). 

Where you have not previously bought from us but have previously contacted us with an interest in our services (for example by calling/emailing requesting a quote) we will not  send you any marketing material. 

OPTING OUT

You can ask us to stop sending you marketing messages at any time by contacting us via the contact page at any time. If you opt out of receiving marketing material from us, we will not longer use use your details. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, or related correspondence, and we will continue to process such data in accordance with this Privacy Policy and only ever as permitted by law.

CHANGE OF PURPOSE

We will only use your personal data for the purpose for which we collect it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

6. DISCLOSURES OF YOUR PERSONAL DATA

We require all third parties to respect the security of your personal data and to treat it in accordance with the law and they may only use your data for the purposes we specify in our contract with them. We will always work with them to protect your privacy.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You acknowledge that the Internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

8. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it for example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy . You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of these rights, please contact us.